Staff Messaging

 

Summary

The staff messaging utility is used to send text-based notifications to hotel staff. Messages can be sent individually or en masse to an entire group through the message manager, and if your hotel uses Chorum, can even send a push notification to each user’s mobile device (provided they are logged in to the app). Be aware that before staff messaging can be used, your hotel must have set up and configured your distribution groups. For more information about setting up and using distribution groups, please see the related topic Distribution Groups.

Additionally, please note that to send messages via the Staff Messaging portal you must have the Send Message permission enabled for your clerk login. If you do not have this permission and believe you should, please reach out to your hotel’s manager or administrator for assistance.

To access the Staff Messaging menu, simply click the discussion icon in the top-right corner of Chorum’s menu (this can be accessed from anywhere in Chorum). If your hotel isn’t using the new Reservations module, be aware that the Staff Messaging menu may appear slightly different, but otherwise still works the same.

The Staff Messaging menu is broken into three tabs (or sections, for users viewing the old menu format): Send, Sent, and Received.

  • ClosedSend This tab is used to compose and send messages to hotel staff and can be used to direct messages either to an entire distribution group or to a select individual in Chorum. As previously noted, be aware that any clerks you wish to send a message to must have a profile added on the Distribution Groups menu and should (optionally) be added to one or more distribution groups in Chorum. As an added note, if your hotel uses Chorum Mobile, any clerks logged in to the Chorum Mobile app will receive a push notification on their phone if you send a message directly to them or to a distribution group they are a part of.



    In the top-left corner, use the Send to Group or Send to Individual options to control who the message will be sent to. Based on your selection, the drop-down in the upper-middle portal of the menu will display either your hotel’s existing distribution groups or individual clerks who have been added to the distribution groups menu. Use the large blank box in the center of the screen to enter your message (up to 400 characters, allowing for letters, numbers, and symbols), then click Send in the lower left-hand corner when done. Notice in the lower right-hand corner the Sent From: text - this indicates who you are presently logged in to Chorum as. If you regularly use more than one login at your hotel, be sure to make sure you are sending the message from the log in you prefer.
  • ClosedSent This tab provides an audit log of all messages you have sent using the logged in clerk profile, including who it was sent to and the exact date and time the message was sent. Be aware that if you are using the new reservations menu, you may use the filter options at the top of each column to sort and refine the displayed results to find a specific message quickly.

  • ClosedReceived This tab is identical to the Sent tab, but instead of displaying messages you have sent, it displays messages others have sent to you (either personally or as part of a distribution group).

Once you are finished in the message manager, click Close at the bottom of the menu to return to whichever menu you were previously on.